Frequently asked questions
Everything you need to know about banking with Starling e-Savings. Can't find an answer? Our team is one message away.
Open an account through our secure enrolment form or visit any of our branches. Once your account is active, use your username and password to log in on the web or through the Starling e-Savings app. You can also enrol for Mobile Deposit from the app's main menu after logging in.
Mobile Deposit lets you deposit a cheque using your internet-enabled iPhone or Android device's camera. You must be an online or mobile banking customer and enrolled in the Starling e-Savings Mobile Deposit service. In the app, select 'Mobile Deposit' and follow the on-screen steps to enrol or deposit a cheque.
Our Economy Checking account has a $0 monthly maintenance fee and no minimum balance requirement. Some premium accounts such as NOW Checking carry a small monthly fee that is waived when you maintain the required minimum balance.
Yes. We offer international banking, multi-currency accounts and transparent exchange rates. You can open an account, send money abroad and manage foreign currency balances entirely online.
We use bank-grade encryption, multi-factor authentication and continuous fraud monitoring to keep your money and data safe. You can also enable account alerts to track activity in real time.
Contact our 24/7 support line immediately. We will block your card instantly and arrange a replacement, which is usually mailed within one week of your application being approved.
You will need a valid government-issued ID, proof of residential address and, for business accounts, your business registration documents. Our enrolment team will guide you through the process.
Still have questions?
Our friendly team is available Monday to Friday to help you with anything — accounts, loans, cards and more.
Response time: within one business day.